Turn a travel photo into something worth keeping.
Support
One person reads every message
Write to souvenly1@gmail.com. Include your Support ID — it is in the app under Settings → Support ID, and tapping it copies it. Without it we cannot find your account, because there are no accounts to search by name.
Credits
How much does a keepsake cost?
One credit. Every new install gets one free creation, and after that you either buy a credit pack or subscribe.
My creation failed. Did I lose the credit?
No. A creation that fails for a reason on our side returns its credit automatically, usually within seconds and at the latest within fifteen minutes. If a balance still looks wrong an hour later, write to us with your Support ID.
Do credits expire?
No. They stay on your account, including after a subscription ends.
Subscriptions
How do I cancel?
On your iPhone, open Settings → your name → Subscriptions, choose Souvenly, and cancel. The app’s Settings screen links straight there. Cancelling stops the next renewal and leaves the credits you already have.
I bought something and it did not arrive
Open Settings → Restore Purchases in the app. If it still does not appear, write to us. Refunds are handled by Apple, through reportaproblem.apple.com.
Your notebook
I got a new phone and my notebook is empty
Sign in with Apple on the new phone, using the same Apple ID. If you had signed in on the old phone, the notebook comes back. If you never signed in, the notebook lived only on that device and cannot be recovered.
Can I get my keepsakes out of the app?
Yes. Every result can be saved to your photo library or shared, at full size and with no watermark.
Privacy
What happens to my photo?
It is uploaded, redrawn, and deleted within seconds. It is never kept and never used for training. The full detail is on the privacy page.
How do I delete everything?
If you signed in: Settings → Delete account. It removes your sign-in, your backup, every stored image and every keepsake on the phone, and it cannot be undone. You can also ask us to do it by email.
Something else
souvenly1@gmail.com — tell us what happened and what you expected instead. Your Support ID and the language you use the app in help a lot.
Elsewhere
We post keepsakes people have made on Instagram, at @souvenly. It is a good place to see what the styles do with a photograph before you spend a credit finding out — but it is not a support channel, so anything you need an answer to should go to the address above.